Frequently Asked Questions

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What should I do if I am interested in applying?

Kindly refer to the Admission page for assistance on the admissions procedure.

How do I get my offer letter?

Offer Letter will be ready within THREE (3) working days after submission of the required documents and initial payment to us.

Soft-copy Offer Letter

  • The International Office will email the offer letter to you or your appointed representative (s).

Original Offer Letter

  • If you require the original offer letter to be couriered to you or your appointed representative (s), a formal request must be put forward to the International Office via email, @email with the complete mailing address and contact details. Alternatively, you can collect the original offer letter at International Office upon arrival in Malaysia
I am late for the intake. Can I still join the intake that I have applied for?

If your application arrives in Sunway University less than 6 weeks before the intake date, it will be considered a Late Application. There is a high possibility of your admission being deferred to the next available intake because the student VAL cannot be obtained in time from EMGS.

Please contact us for further details at [email protected]

Which payment mode is preferred for international students upon enrolment?

Telegraphic Transfers may take up to 14 working days to reach our bank account. This should be considered when remitting funds. If Malaysian Ringgit is not available, the equivalent amounts in international currencies are also acceptable (e.g. USD, AUD, SGD, EUR, GBP etc.) Application and Registration fees are non-refundable. Incomplete applications cannot be processed.

Alternatively, you may consider to make your payment via our E-payment portal at

How long it will take to get my visa approval?

A standard student visa application should take 6 – 8 weeks upon receipt of a complete application and payment to Sunway Education Group.  

Do I need to undergo any pre-arrival Medical Screening?

No, all new international students are no longer required to undergo the pre-arrival medical check-up.

International students will only undergo the post-arrival medical check-up which will be done in Malaysia after the student visa is approved.

How is the progress of my student visa application?

Please visit the official link below by Education Malaysia Global Services (EMGS) to check on the status.

Education Malaysia

Can I study on a non-student visa?

Please refer to Visa & Immigration Page for further reading.