Featured Speakers



dallen timothy

Professor Dalen Timothy

Arizona State University


Dallen J. Timothy is Professor of Community Resources and Development at Arizona State University and Senior Sustainability Scientist at the Julie Ann Wrigley Global Institute of Sustainability. He is also Senior Research Associate at the University of Johannesburg, South Africa; Furong Professor at Hunan Normal University, China; Visiting Professor at Guangxi University and Luoyang Normal University, China; and Visiting Professor in the European Master of Tourism Management Program based at the University of Girona, Spain. Professor Timothy is the founding editor-in-chief of the Journal of Heritage Tourism and is commissioning editor of Routledge’s Cultural Heritage and Tourism book series, and co-commissioning editor of three book series at Channel View Publications. He also serves on the editorial boards of 22 international social science journals. He has published 33 books and over 250 articles and chapters on many aspects of tourism, including retail and shopping. He has ongoing research projects in North America, Asia, Europe, and Africa on many tourism topics, including retail and shopping, heritage, religion, geopolitics, and cross-border cooperation.


ming hui huang

Professor Ming-Hui Huang

National Taiwan University


Ming-Hui Huang is Distinguished Professor of AI (artificial intelligence) and service at National Taiwan University. She is the first and only Asian-based fellow of European Marketing Academy (EMAC), International Research Fellow of the Centre for Corporate Reputation, University of Oxford, UK, and Distinguished Research Fellow of the Center for Excellence in Service, University of Maryland, USA. She specializes in interdisciplinary research, with publications encompassing both academic and managerial journals in Marketing, Information Systems and Strategy, such as the J. of Marketing, J. of the Academy of Marketing Science (JAMS), Marketing Science, Harvard Business Review, MIT Sloan Management Review, California Management Review, J. of Service Research (JSR), International Journal of Research in Marketing (IJRM), J. of Management Information Systems, Decision Sciences, J. of Consumer Psychology, J. of Retailing, and Information & Management. She is incoming Editor-in-Chief of JSR (we are processing new submissions already), the 11th highest-cited business journal, Associate Editor of IJRM, Information & Management, and Communications of the Association for Information Systems, and serves on the editorial boards of JAMS, Int’l J. of E-Commerce, J. of Strategic Information Systems, and Psychology & Marketing.




ks wong sunway malls

Mr Wong Kong San

Senior General Manager of Sunway Malls


KS Wong is the Senior General Manager with Sunway Malls and responsible for Centre of Management Services, Quality Assurance and Business Innovation. He leads Sunway Malls Sustainability Working Committee. He earned his Master of Business Administration from University of Derby. He has over 26 years of mall management, project planning and development experiences in Malaysia and Indonesia. Prominent malls that KS has managed in Malaysia includes Sunway Velocity, Sunway Putra, Berjaya Times Square, and Queensbay Mall, and Pakuwon Supermall and Grand City Mall in Indonesia.

KS is a regular Guest Lecturer at Sunway University, Heriot-Watt University, University of Reading, Swinburne University of Technology and Petra Christian University, providing insights on topics revolving around retail development and management, and retailing during COVID-19. He was also a Panel Speaker with Malaysia Shopping Malls Association (PPK Malaysia) on Marketing & Leasing Stage 2 Certification - “Shopping Malls Planning for Pre and Post Development”. KS is currently working on his dissertation for his Doctorate degree of Business Administration (DBA) titled “Effects of Smart Retail Technologies on Mall Patronage in Klang Valley”. He was also recently appointed as an Adjunct Practice Professor with Sunway University Business School.



paul gibbons sports direct

Mr Paul Gibbons

Managing Director of Sports Direct


Paul Gibbons, a British national, who together with his family, have resided in Malaysia for the last 28 years. Paul is currently Managing Director of Sports Direct Malaysia and MST Golf Management and a Director of MST Golf. He oversees the business operation of general sports retailing, golf events management & golf academies. Prior to joining MST Group, he was for 12 years, Sales & Marketing Director of Asia Pacific for Amer Sports, owner of Wilson, Suunto & Saloman brands. He was also previously with C.C.A. International which manages numerous golf resorts around the Asian Pacific region.