Dr Elangkovan Narayanan Alagas

Dr Elangkovan Narayanan Alagas

  • Programme Leader of Master in International Hospitality Management and PhD Programmes, and Senior Lecturer
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Biography

Dr Elangkovan is a well-established lecturer and trainer in the field of Management, Strategic Management, Service Quality and Organizational Behavior. He has 30 years of experience in administration, management, training and academic teaching. His experience in corporate and hospitality management training and consultancy includes Putrajaya Marriott Hotel, The Saujana Kuala Lumpur, Villa resorts Maldives, and Puteri Pacific Johore Bahru and Hyatt Hotel, Sabah, Affin Bank, Wasco Engineers, IJM, MSIG, Arab Malaysian Bank, Astro and Royal Selangor. Dr Elangkovan specializes in problem based and case-based learning on organisational learning model using single loop and double loop learning. His involvement in the academic field includes, journal publications, book publications and chapters, presenting papers and as moderator in international conferences held locally and abroad.
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Academic & Professional Qualifications

  • PhD (Management), University Putra Malaysia (2014)
  • Master of Management (Educational Management) University Putra Malaysia (2007) 
  • Bachelor of Business Administration, The University of Bolton, UK (2005) 
  • Post Graduate Diploma in Business Administration, Swansea Institute, Wales (1997)

Research Interests

  • Organizational learning
  • Hospitality and service quality management
  • Organizational and people behavior
  • Strategic Management
  • Destination and tourist behaviour

Notable Publications

  1. Narayanan, E., Ismail, L., Krishnasamy, P., Yusuf, A. H., Yusuf, A., & Krishnan, I. A. (2022). Why Do Employers Extend the Probationary Period of Fresh Graduates after Employment Feedback from The Human Resource Managers. International Journal of Academic Research in Business and Social Sciences. 12(6), 585 – 598. (ERA)
  2. Hassan, M.D., Jambulingam, M., Narayanan, E., Alam, M.N., Islam, M.S. (2022). Servant leadership for the retention of millennial employees in private sectors: mediating role of job satisfaction. International Journal of Business Excellence, vol 26 (3), pp 398-424. (Scopus Indexed)
  3. Krishnan, I. A., Ismail, L., V.Veerappan, R., Sidhu, R. S., Ramakarsinin, G. G., & Narayanan, E. (2022). Negotiation of Meanings in Job Interviews amongst Fresh Graduates in Malaysia. International Journal of Academic Research in Business and Social Sciences, 12(5), 1094 – 1111. (ERA)
  4. Narayanan, E. (2022). The impact of social media and information technology on service quality and guest satisfaction in the hospitality industry. Book Chapter, Handbook on Tourism and Social Media. (Edward Elgar Global publication, Scopus Indexed)
  5. Hazira, M.N., Elangkovan, N., Muslim, A., Norol, H.Z., Zairul, M. (2021). The best practices of marketing strategies for the Malaysian business events industry from experts’ perspective. Journal of Hospitality and Tourism Insights. (ISI Indexed)
  6. Hassan, M.M, Jambulingam, M. Elangkovan, N., Sabrina, S.N., Zaman, A.U (2021). Retention Approaches of Millennial at Private Sector: Mediating Role of Job Embeddedness. Global Business Review, pp 1-27. (Scopus Indexed)
  7. Elangkovan, N. & Manimekalai. J. (2021). Transforming learning experience to achieve learning outcome: Improving student as partners in learning. Book Chapter, on Transforming curriculum through teacher-learner partnership. IGI Global Publication.
  8. Ruth. S.F., & Elangkovan, N. (2020). Hotel employee’s psychological empowerment influence on their organizational citizenship behavior towards their job performance. Book chapter on Organizational behavior challenges in the tourism industry. IGI Global Publication. (International Book Chapter)
  9. Wang, L., Wong, P. P. W., & Elangkovan, N. (2020). Antecedents of green purchase behavior: an examination of altruism and environmental knowledge. International Journal of Culture, Tourism and Hospitality Research. (Scopus Indexed)
  10. Uzir, M. U. H., Narayanan, E. A., Jambulingam, L., Hassan M. M., & Halbusi, H. A. (2020). Practicing soft HRM for generation Y employees against the turnover crisis of 21st century. International Journal of Business Excellence, 1 (1),1. (Scopus Indexed)
  11. Hassan, M. M., Manimekalai, J., & Elangkovan, N. (2020). Necessities and ways of combating dissatisfactions at workplaces against job hopping generation Y employees. (Scopus Indexed)
  12. Hazira, M. N., Elangkovan, N., & Nadia, M. M., (2019). A review of Business Events Industry in Malaysia: Finding the Gap. International Journal of Business, Economics and Law, 19 (2), 22- 29. (Indexed)
  13. Elangkovan, N. & Turner, J. J. (2019). Perceptions of simulation games and the role they play in creating an enterprising and employable graduate. International Journal of Education, Psychology and counseling, 4 (30), pp 179-196. (Indexed)
  14. Elangkovan, N. & Sushila, D. R (2019). The effect of leadership styles on service quality improvement: The mediation role of organizational learning. Asia Pacific Journal of Innovation in Hospitality and Tourism, 78(1), pp 27-50. (Scopus Indexed)
  15. Wang, L., Wong, P. W., & Elangkovan, N. (2019). Green hotel selection of Chinese consumers: A Planned Behaviour Perspective. Journal of China Tourism Research, 15 (2), pp 192-212. (Scopus Indexed)
  16. Wang, L., Wong, P, P., & Elangkovan, N. (2019). The demographic impact of consumer green purchase intention toward green hotel selection in China. Journal of Tourism and Hospitality Research, pp 1-13. (Scopus Indexed)
  17. Wang, L., Wong, P. W., & Elangkovan, N. (2019). The influence of religiosity on consumer’s green purchase intention towards green hotel selection in China. Journal of China Tourism Research. (Scopus Indexed)
  18. Rabab, A. & Elangkovan, N. (2018). The influence of brand image, service quality and guest satisfaction on guest loyalty. Team Journal of Hospitality. 15 (1) pp 65-82. (Indexed)
  19. Ruth, S.F., Elangkovan, N., & Manimekalai, J. (2018). Emotional intelligence, perceived organization support and organization citizenship behaviours: Their Influence on Job Performance Among Hotel Employees. Asia Pacific Journal of Innovation in Hospitality and Tourism, 7 (2), pp 1-20. (Scopus Indexed)
  20. Ruth, S, F. & Elangkovan, N. (2017). Satisfaction towards internship programme and future career development for students in private higher education institutions. Asia Pacific Journal of Innovation in Hospitality and Tourism, 6 (2), pp 69-74. (Scopus Indexed)
  21. Elangkovan, N. (2017). Woman in Management: Breaking barriers on female career advancement in the hospitality industry. Team Journal of Hospitality and Tourism, 14 (1), pp 1-17. (Indexed)
  22. Elangkovan, N & Pradeep. N (2012). Strategic Management for hospitality managers, Study guide series: Master’s in international hospitality management. Taylor’s University Press. (Reference Text)
     

Achievements & Accolades

  1. Mentored students who achieved third placing HSBC business case competition for business undergraduate students at Taylor’s University in 2020
  2. Mentored students who achieved 4th runners up for Alibaba get global challenge 2020: Digital solution during and beyond COVID-19