Dr Elangkovan Narayanan Alagas
- Programme Leader of Master in International Hospitality Management and PhD Programmes, and Senior Lecturer
Biography
Dr Elangkovan is a well-established lecturer and trainer in the field of Management, Strategic Management, Service Quality and Organizational Behavior. He has 30 years of experience in administration, management, training and academic teaching. His experience in corporate and hospitality management training and consultancy includes Putrajaya Marriott Hotel, The Saujana Kuala Lumpur, Villa resorts Maldives, and Puteri Pacific Johore Bahru and Hyatt Hotel, Sabah, Affin Bank, Wasco Engineers, IJM, MSIG, Arab Malaysian Bank, Astro and Royal Selangor. Dr Elangkovan specializes in problem based and case-based learning on organisational learning model using single loop and double loop learning. His involvement in the academic field includes, journal publications, book publications and chapters, presenting papers and as moderator in international conferences held locally and abroad.
Academic & Professional Qualifications
- PhD (Management), University Putra Malaysia (2014)
- Master of Management (Educational Management) University Putra Malaysia (2007)
- Bachelor of Business Administration, The University of Bolton, UK (2005)
- Post Graduate Diploma in Business Administration, Swansea Institute, Wales (1997)
Research Interests
- Organizational learning
- Hospitality and service quality management
- Organizational and people behavior
- Strategic Management
- Destination and tourist behaviour
Notable Publications
Elangkovan, N. A., Ramalingam, S., Jayabalan, N., Isai Amutan, K., Lingaiah, J., & Bikar Singh, S. S. (2024). Unraveling the Influence of Social Functions on the Success of Recent Graduates in Malaysian Job Interviews. Howard Journal of Communications, 1–20. https://doi.org/10.1080/10646175.2024.2389540
Wei, Y. L., Elangkovan, N. A., Manimekalai, J., & Wang, Lei., (2024). Destination brand identity as a mediator between accessibility and tourist perception: promoting Bama Yao as potential wellness tourist destination in China. Turyzm/Tourism, 34(1), pp 109-120. https://doi.org/10.18778/0867-5856.34.1.10
Hazira, M. N., Elangkovan, N. A., & Khairiah, I. (2023). Rising to the challenges of the Malaysian Business Events Industry from experts’ perspective: Emerging themes during COVID-19. Asia Pacific Journal of Innovation in Hospitality and Tourism, 12(2), pp 125-137 (Scopus). e-ISSN 2710-6519
Hassan, M. D. M., Jambulingam, M., Alagas, E. N., Uzir, M. U. H., Halbusi, H. A. (2023). Necessities and Ways of Combating Dissatisfactions at Workplaces Against the Job-Hopping Generation Y Employees, Global Business Review, 24(6), pp. 1276–1301.
Wei, Y. L., & Elangkovan, N. A. (2023). Tourist perception and longevity cultural attributes in the Guanxi Province of Bama Yao autonomous county, China: The mediating effect of destination brand identity. The Seybold Report. Vol 18 (08) pp 1210-1227. (Scopus) DOI:10.5281/zenado.8343301
Krishnan, I. A., Ismail, L., V. Veerappan, R., Sidhu, R. S., Ramakarsinin, G. G., & Narayanan, E. (2022). Negotiation of meanings in job interviews amongst fresh graduates in Malaysia. International Journal of Academic Research in Business and Social Sciences, 12(5), 1094 – 1111. (ERA)
Elangkovan, N. (2022). The impact of social media and information technology on service quality and guest satisfaction in the hospitality industry. Book Chapter, Handbook on Tourism and Social Media. (Edward Elgar Global publication, Scopus Indexed)
Narayanan, E., Ismail, L., Krishnasamy, P., Yusuf, A. H., Yusuf, A., & Krishnan, I. A. (2022). Why do employers extend the probationary period of fresh graduates after employment feedback from the human resource managers. International Journal of Academic Research in Business and Social Sciences. 12(6), 585 – 598 (ERA)
Hassan, M. D., Jambulingam, M., Narayan, E., Alam, M. N., & Islam, M. S. (2022). Servant leadership for the retention of millennial employees in private sectors: mediating role of job satisfaction. International Journal of Business Excellence, vol 26 (3), pp 398-424. (Scopus Indexed)
Hazira, M. N., Elangkovan, N., Muslim, A., Norol, H. Z., Zairul, M. (2021). The best practices of marketing strategies for the Malaysian business events industry from experts’ perspective. Journal of Hospitality and Tourism Insights. (ISI Indexed)
Hassan, M. M., Jambulingam, M., Elangkovan, N., Sabrina, S. N., Zaman, A. U. (2021). Retention approaches of millennial at private sector: Mediating role of job embeddedness. Global Business Review, pp 1-27. (Scopus Indexed)
Elangkovan, N. & Manimekalai, J. (2021). Transforming learning experience to achieve learning outcome: Improving student as partners in learning. Book Chapter, on Transforming curriculum through teacher-learner partnership. IGI Global Publication.
Achievements & Accolades
- Mentored students who achieved third placing HSBC business case competition for business undergraduate students at Taylor’s University in 2020
- Mentored students who achieved 4th runners up for Alibaba get global challenge 2020: Digital solution during and beyond COVID-19
