Short Course Overview
This course is designed to equip professionals in the food and beverage (F&B) industry with the knowledge and skills necessary to deliver exceptional service to VIP guests. Participants will learn the nuances of VIP protocols, including cultural sensitivities, personalized service techniques, and how to manage special requests with discretion and professionalism. The course also emphasizes the importance of attention to detail and the ability to anticipate and exceed VIP guest expectations.
Materials Provided
Each participant will be provided with an in-depth training manual, a certificate of participation, and a certification of completion for those who pass the final assessment.
Information
Duration: 2 Days
Fees: RM2,500 per person (10 to 12 persons)
Includes all training materials, lunch, and refreshments
Trainer Profile
Associate Professor Dr Daniel Chong Ka Leong is a seasoned hospitality professional with over 17 years of experience in higher education and professional training. He is a certified hospitality trainer and a Master-level Professional Barista, awarded by Illy Universita Trieste, Italy. Prior to education line, Dr Daniel Chong has worked in the food and beverage industry as an operation manager, F&B consultant, and training manager at various multinational hotel groups, multinational franchised restaurants and a hospitality consulting firm.
He is not only an academician that teaches about coffee but also a social online learning coffee educator for OpenLearning, one of the largest lifelong learning micro-credential platforms in the world. He has organized coffee workshops and menu consulting work.
Besides, he is an official coach for Barista Competitions and was awarded Best Coach of the Year for 2 consecutive years (2012-2014) by Nestle Professional Malaysia.
